Animals and birds, Domestic Goddess, Families, Family, Food, Inspiration, Laughter, love, real life, Whatever, women

Who is in control?

I’m away on holiday with my other half. We are celebrating his birthday.

I love to be organised.  I need to have things in order, what I’m eating, where I go. My work needs to be arranged in advance. So when I’m on holiday I find that I’m a little out of my depth! Others are doing things for me, making my decisions. And will have had to be organised in advance, so I literally don’t have to be.

I find it a little disconcerting.

Of course I love being looked after and relish the idea that I don’t have to cook or wash up. But I have to make the bed, tidy the pillows and push the chairs back. I even wash the little cups before the cleaners come in to the room in the morning. Yes – I’m the woman who has to clean the house before the cleaner comes in – if I had a cleaner…

We are in a complex, in an apartment. That is a posh hotel room – with a little kitchen. We are overlooking a beautiful golf course, surrounded by trees. The geese fly over head to get to the lakes that surround the accommodation, and squirrels run up and down the trees finding their next meal. Of course the place is kept spotless. The cleaners wizz around on their bikes, and the maintenance people are in electric vans. They have it down to a tee.  Each villa and apartment is made with the same material and fitting so when something brakes they don’t have to work out what is needed – its all the same, so is easy to repair or replace! Brilliant, quick and efficient!

For someone who is so organised and controlling – this is the place of my dreams!

Now we are going for dinner tonight. It has taken us a few attempts to decide what restaurant we want to go to. We wrote the names of all the choices on pieces of paper, and picked the one that we were going to tonight. Please don’t tell me we are the only ones who do this. In fact I find it focuses the mind! If our first choice isn’t really the one we want to go to – we discard it and actually commit the one we want to go to!  So we are going out for a steak to the French restaurant, and if I can I will sit on the right hand side, near the window so I can watch the world go by!

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Domestic Goddess, Families, Inspiration, Laughter, real life, Whatever, women

Tea from a china cup

There is nothing nicer than drinking tea from a bone china cup, or a mug. To me that is a real luxury. Hot tea, with just a drop of milk so the flavour comes through. Just brewed for enough time. 3 minutes. I’m not talking about loose leaf tea, but a simple tea bag will do.

Isn’t it odd how everyone’s definition of luxury is so very different. From the mum who want 5 minutes to her self, to those who demand high end goods, and the best of everything.

We all have our own definition.

The chink of the china as you lay it on the table, and light weight feel  as the handle cradles your fingers. as if it was made for you. Bright white, not a gaudy colour insight.

Now, if it wasn’t in the sink with a pile of dirty mugs, then that would be luxury its self. Better get washing!

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Inspiration

In the Name of ‘Normal’ (the story of a broken fence)

So many folks must be walking around not knowing why they do what they do. I work with a psychiatrist who says ‘labels are only for jam!’ And our past and and those ‘labels’ dont define who we are.
An amazingly written piece. Im glad Ju you have hopefully found peace.

Ju Blencowe’s blogg

IMG_7802It is this time of year when the memories of being broken come flooding back and respectfully I acknowledge them and can now gently embrace them as valuable jewels in my life. In a few weeks time it will be three years since my mum died, two years since I went missing, since walking to London for Missing People, a year since going into reclusive mode and starting to write my book, a year since being unable to walk, two months since foot surgery and a two weeks since receiving a formal diagnosis of autism.

How life can change in an instant. If you had met me several years ago I would have presented to you as a completely different person. My job title was Teaching Fellow at a very well respected University. I had a beautiful room in the Social Science and Public Policy Department and taught students who…

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Families, Family, genealogy, history, Inspiration, Spirt and soul

Remembering Family.

I’m seriously into genealogy. I was adopted, but I know who my birth mother is, I met her a few times before she died at the end of the 1990’s. My father is a mystery – so far.

Last year I took my DNA with Ancestry, and when the results came back, a whole new world literally opened up before my eyes! I had connections – all be it distant – in America, Germany, Israel, Australia  and New Zealand. My continued search is another story that I’m sure you will hear about.

Why I’m writing this today, because in the United Kingdom Sunday 27th January 2019 is Holocaust Memorial Day. For many of us, this is something that we have read about, learned in school, and have seen at least one of the films that has been made about the events that happened in WW2.

I opened up an email a few weeks ago from My Heritage. a genealogy site that allows you like many others to build up your family history.  Quite an innocuous email, names I didn’t recognise. I clicked on one of the names to see if the snippet of information could lead me to some other information I already held.  It said the girl had died in a concentration camp. When I looked at her parents, it said the same. This information was like a  jab in my heart. These unknown people who were in my history somewhere had died in the most terrible way I could imagine!

Of course I never knew them, and I have no idea how they are related to me. It was only up until a year ago that I imagined I could be feeling this wave of sadness today.

Our history is so much more than a birth, marriage and a death certificate isn’t it?

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anger, Food, Inspiration, Uncategorized, Whatever

Curry and customer services.

I work at the sharp end of customer services. I spend my days thanking people for something. Often apologising for the lateness of something, whether its the delay for an appointment, a letter being held up, or more often than not a professional who is running late, because of the complexities of the job. I’m used to juggling things, and over the years I’ve honed the skills to avoid dropping those balls I’m furiously keeping in the air!  So I know what you need to be a good customer service provider.

Above all you need to be attentive to the people who are your customers, and you need to keep your eye on all those balls your juggling. You also need to make sure your team are well trained, and you have rigorous Standard Operating Procedures . That way everyone is clear of their expectations and your not let down by someone who doesn’t understand what is expected of them.

Let me tell you what happened last night. I went out for dinner with my husband who insisted that as it was his birthday we go out for a curry. Great I thought, we both love curry, and had been to the restaurant before, so knew what to expect.

We ordered a drink which arrived promptly. And I asked for some poppadum’s to keep us going (which actually never arrived). We ordered our meal. A starter to share. My husband ordering two 1/2 portions of something hot and tasty, while I had a rice dish, and some nan bread between us. She asked if we wanted rice, I said no, my hubby would have some of mine, as he only ever eats a small amount of rice. She went away, and we waited for out meal. The surrounding were calm and quite. The restaurant wasn’t 1/4 filled, and there were ample serving staff. I’m setting the scene, as its often the busy times and staff shortages that cause the most problems, believe me!

It never occurred to me that she didn’t get the order right. It also didn’t occur to me that she hadn’t read the order back to us to confirm she had understood what we had asked for.

The food arrived, and it was wrong. She had completely got my food order wrong. Instead of a biryani – a rice dish, it was a vegetable bhuna – a very different dish altogether. So she took it away. But  after 5 minutes I had to go and ask for them to take my husbands food away too, so it could come back out with mine. I wanted to eat with him, not have his food sitting getting cold on the table!

One of the waiters came and apologised, and offered us a drink as a token. We thanked him, and we would have a coffee or another beer after the meal. 5 min later two more beers arrived.

The main meals came back as ordered, together with a fresh nan bread.  Each person who served us apologies for the error, so it felt like the whole team has been involved in the disaster!  If only she had read the order back to us in the first place, it wouldn’t have happened, they wouldn’t have lost at least  £40 in free beers, replaced foods, loss of tips (sorry I couldn’t bring myself to leave anything) and a cancelled booking for later on in the week!

Is it any wonder the high streets are suffering? Restaurant chains are cutting back and  shutting branches. They now have to be on the top of their game to entice people to spend their hard earned cash in them.  They need to get it right, or loose profit and customers.

 

 

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